Monster Privacy Policy

We at Monster Casino are committed to protecting your personal data and respecting your privacy at every stage of your journey with us. This policy explains how we collect, use, store and protect your information when you visit Monster Casino.co.uk, register an account, use the Monster app, or otherwise interact with our online casino. By using our services, you consent to the practices described below.

Who We Are

Monster Casino is operated by ProgressPlay Ltd, registered in Malta under company number C58305, and licensed by the Gambling Commission of Great Britain (account number 39335) and the Malta Gaming Authority (MGA/B2C/231/2012). Transaction processing is carried out by Babaloo Limited, and Instant Bank Payment withdrawals are processed by Truelayer Limited. We act as the data controller responsible for your personal information collected through our platform.

Information We Collect

When you complete monster register procedures or use our services, we collect several categories of personal data to operate our platform safely and legally.

• We collect identity details such as your name, date of birth, address and government-issued identification during registration and verification
• We collect contact information including your email address and phone number for account communications
• We collect financial data such as payment card details, e-wallet information and transaction history whenever you make a monster deposit or request a monster withdrawal
• We collect technical data including your IP address, device type, browser information and login timestamps whenever you access monster casino login pages
• We collect gameplay data such as games played, wagers placed, wins and losses, and bonus usage across our slots and live casino products
• We collect communication records from live chat, email and support tickets when you contact our customer service team

How We Use Your Information

We use the data we collect for legitimate business purposes connected to running Monster Casino safely and lawfully. Our uses include verifying your identity and age before allowing access to real-money play, processing deposits and withdrawals, preventing fraud and money laundering, complying with Gambling Commission and Malta Gaming Authority requirements, and improving the performance of our website and Monster app. We also use your data to personalise promotions, including monster bonus offers, monster free spins and monster casino welcome bonus communications, provided you have not opted out of marketing.

Responsible Gambling Monitoring

We use gameplay and account data to identify signs of problem gambling and to enforce responsible gambling tools such as deposit limits, self-exclusion and GAMSTOP registration. Our dedicated Responsible Gaming team may review your account activity where necessary to protect your wellbeing.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in securely, analyse traffic to online casino Monster pages, and measure the effectiveness of our promotions. Cookies also help us recognise returning players who search for monster casino login or monster app access points. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted third parties strictly for operational and legal purposes.

• We share payment data with Babaloo Limited and Truelayer Limited to process your monster deposit and monster withdrawal requests
• We share verification data with identity checking and anti-fraud service providers
• We share information with regulators including the Gambling Commission and the Malta Gaming Authority when legally required
• We share data with eCOGRA, our alternative dispute resolution provider, if a complaint is escalated
• We may share limited data with affiliated brands within our operator network, including any monster casino sister sites, where you have consented to cross-brand marketing

Data Security

We employ industry-standard encryption, secure servers and access controls to protect your personal and financial information from unauthorised access, loss or misuse. Our payment systems used for every monster casino promo code redemption, deposit and cashout are designed to meet PCI-DSS security standards. While we take extensive precautions, no method of transmission over the internet is completely secure, and we encourage you to safeguard your own login credentials.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by UK and Maltese gambling regulations, typically up to five years, to meet anti-money laundering and audit obligations. Records relating to complaints, verification documents and transaction history may be retained longer where legally necessary.

Your Rights

Under UK GDPR and the Malta Data Protection Act, you have specific rights regarding your personal data, and we are committed to honouring them.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing, including marketing communications about monster bonus code offers or monster casino no deposit bonus promotions
• You have the right to data portability where technically feasible
• You have the right to lodge a complaint with the Information Commissioner's Office or the Malta Data Protection Commissioner

To exercise any of these rights, you can contact our support team, who will respond within the timeframes required by applicable law.

Marketing Communications

We may send you information about new promotions, monster free spins offers, loyalty rewards and other updates by email, SMS or push notification, provided you have opted in. You can withdraw consent at any time through your account settings or by contacting us directly, and we will stop sending marketing communications promptly.

Age Restrictions

Our services are strictly limited to individuals aged 18 and over. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to our terms and applicable regulations.

International Data Transfers

Because we operate internationally through providers based in Malta, Gibraltar and the United Kingdom, your data may be transferred across borders. We ensure that any such transfer is protected by appropriate legal safeguards, including standard contractual clauses where required.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology or legal requirements. We will notify you of material changes through our website or via email, and we encourage you to review this page regularly to stay informed about how we protect your data.

Contact Us

If you have questions about this policy, wish to exercise your data rights, or need assistance regarding your account, you can reach our team at customersupport@instantgamesupport.com. For data protection matters specifically, we encourage you to include full account details so we can locate your records promptly and respond to your request.