Monster Terms and Conditions

Welcome to Monster Casino. These terms and conditions govern your use of our website, our mobile app and every service we provide as an operator of online casino games and sports betting. By completing monster register on our platform, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our services.

1. Acceptance of These Terms

When you create an account with us, you enter into a binding agreement with Monster Casino. We reserve the right to update these terms at any time, and continued use of your monster casino login after changes are published constitutes your acceptance of the revised terms. We recommend checking this page periodically rather than relying solely on a monster review published elsewhere, as third-party summaries may not reflect our current terms.

2. Eligibility and Account Registration

We only offer our services to residents of the United Kingdom who are at least 18 years old. To open an account, you must complete our monster register process by providing accurate personal information, including your name, address, date of birth and a valid email address. We verify every applicant's identity, and we may request additional documentation before releasing any withdrawal.

One Account Per Player

We allow only one account per person, household and IP address. If we detect duplicate accounts, we may suspend them and withhold associated funds. Your monster casino login credentials are personal to you, and you must not share them with anyone else.

• You must register using your real identity and current details
• You must be legally permitted to gamble under UK law
• You must not hold an active GAMSTOP self-exclusion registration
• You must keep your password confidential and notify us of any unauthorised access

3. Licensing and Regulation

Monster Casino is owned and operated by ProgressPlay Ltd, registered in Malta under company number C58305, with offices at Soho Office 3A, Punchbowl Centre, Elia Zammit Street, St Julian's STJ 3154, Malta. We are licensed and regulated in Great Britain by the Gambling Commission under account number 39335, and we also hold a Malta Gaming Authority licence, MGA/B2C/231/2012, issued 16 April 2013. Transaction processing is carried out by Babaloo Limited, and your card statement may show ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU. Instant Bank Payment withdrawals are processed through Truelayer Limited. Our agreement with you is governed by Maltese law, with the Maltese courts holding exclusive jurisdiction, though nothing in these terms prevents you from bringing proceedings before a UK court where required by the LCCP.

We hold customer funds in a segregated bank account; however, these funds are not protected in the event of our insolvency, which corresponds to the Gambling Commission's "not protected" segregation category.

4. Restricted Territories

We only accept players resident in the United Kingdom. Any other jurisdiction is treated as a Restricted Territory, and you may not access online casino monster services if you are located or resident outside the UK. Mastercard withdrawals are not available under any circumstances due to issuer restrictions, and Visa withdrawals are unavailable in certain countries.

5. Deposits and Withdrawals

We accept deposits via Visa and Mastercard debit cards, PayPal, Apple Pay, Instant Bank Payments, Paysafecard, Payz, Neteller, Skrill, Neosurf and PayViaPhone. The minimum deposit is GBP 10, or GBP 20 to qualify for our welcome offer. Please note that PayViaPhone carries a 15% processing fee, and Neteller and Skrill deposits do not qualify for any monster bonus.

The minimum monster withdrawal is GBP 5 for UK players. We charge a processing fee of 1% up to GBP 3 per withdrawal, and any additional fee charged by your payment provider is your responsibility. Withdrawals return to the original deposit method, which must be verified first, and cannot be cancelled once submitted. If you request a withdrawal before completing wagering requirements, we will void all active and pending bonuses along with the associated bonus funds. UK regulation caps slot stakes at GBP 5 per spin for players aged 25 and over, and GBP 2 per spin for players aged 18 to 24.

6. Bonuses and Promotions

We offer a monster casino welcome bonus package of up to GBP 1,000 plus 100 free spins, spread across five qualifying deposits of at least GBP 20 each. Every monster bonus code we issue, including our Mystery Box, Midweek Wheel of Spins and Sahara Riches offers, is subject to a 10x wagering requirement unless stated otherwise. We calculate wagering on bonus funds only, and contributions vary by game type. Any monster casino no deposit bonus, monster free spins offer or monster casino promo code we publish is governed by the specific terms attached to that promotion, and general terms in this document apply where no specific rule is stated.

• Only one active bonus is permitted at a time; further offers queue as pending
• Skrill and Neteller deposits are excluded from every promotion
• A withdrawal request voids all active and pending bonuses
• Maximum conversion limits apply to match bonuses and free spin winnings

Our sports welcome offer, available separately from our casino promotions, requires a minimum GBP 10 deposit and a qualifying bet at accumulative odds of 4/1 or greater across at least three legs.

7. Rewards Programme

We automatically enrol every registered player in our Rewards Programme. You earn points by completing Missions and through general play, which raises your Level and unlocks Badges and Leaderboard positions. Points can be redeemed in our Rewards Store for monster free spins, deposit bonuses, cashback and more. A minimum GBP 10 deposit is required to collect or spend points, and store items expire 30 days after purchase.

8. Responsible Gambling

We are committed to promoting responsible gambling across our platform. Our dedicated Responsible Gaming team is available 24/7 via live chat, and you can set deposit limits, time-outs or self-exclude, including through GAMSTOP. We work with GamCare, GambleAware, Gamban, BetBlocker and TalkBanStop, and we display these organisations' badges across our site to support players who need help.

9. Complaints and Alternative Dispute Resolution

If you have a complaint, please contact us using the details below. We acknowledge complaints within 24 hours and aim to resolve every case within 8 weeks. Complaints must be raised within 6 months of the incident. If we cannot resolve a dispute directly, you may refer the matter to eCOGRA, our independent Alternative Dispute Resolution provider, free of charge.

10. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our monster app, monster casino app or website. To the extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services, including any technical failure, delay or error in game outcomes, except where such liability cannot be excluded under UK law.

11. Changes to These Terms

We may amend these terms at any time to reflect regulatory requirements or changes to our services. Material changes will be communicated through our website or by email. Your continued use of your account after such changes constitutes acceptance of the updated terms.

12. Governing Law and Jurisdiction

These terms are governed by the laws of Malta, and any dispute is subject to the exclusive jurisdiction of the Maltese courts, without prejudice to your right to bring proceedings before a UK court where UK gambling regulation requires it.

13. Contact Us

If you have any questions about these terms, our monster bets offering, or your account, please contact our support team through live chat, available 24/7, or by email at customersupport@instantgamesupport.com. Complaints can be directed to complaints@instantgamesupport.com, and responsible gambling queries to playerrelationship@instantgamessupport.com.